The company’s Mutoh printer was displaying a ‘wiper sensor error’ message and was out of action. As the company is a sign maker, the printer is heavily used and it was vital that the problem was fixed as quickly as possible.
How we fixed it:
The client called us to report the problem on a Sunday. After some troubleshooting over the phone, we were on site with them within 24 hours with the correct part to fix the problem and get them back up and running.
A very happy customer who was particularly pleased with how quickly we were able to help.