The problem:

The company’s Mutoh printer was displaying a ‘wiper sensor error’ message and was out of action. As the company is a sign maker, the printer is heavily used and it was vital that the problem was fixed as quickly as possible.

How we fixed it:

The client called us to report the problem on a Sunday. After some troubleshooting over the phone, we were on site with them within 24 hours with the correct part to fix the problem and get them back up and running.

The result:

A very happy customer who was particularly pleased with how quickly we were able to help.